An established financial services company with 50FTE, £50M turnover, robust operations and steady growth year on year
"Among other things, Kath left three valued legacies. First, a consolidation and refreshing of our vision and mission, which has proven highly beneficial to staff and customer engagement as well as shaping internal decision making. Second, Kath implemented a robust strategy and Balanced Scorecard process that has brought focus across our departments. Finally, she designed and delivered 360 reviews, leadership development, project management and a completely new audit and risk programme. We are more effective as a result of her influence."
Mike - CEO
Who - An established financial services company with 50FTE, £50M turnover, robust operations and steady growth year on year
What - A sense that a critical point had been reached - a significant shift was required in response to innovation across FinTech
Externally - A historically transactional company was not a talking point, brand penetration was low across younger markets
Internally - A company never lacking in ideas, but lacking in delivery discipline and outcomes, reactive and firefighting. A proportion of staff stuck in silos and incongruent with new management drive.